About Us

Problem Resolution originally began as a blogging space to communicate information about things we were passionate about.

However, in recent months the owner received more and more requests to offer computer services in the community much like he used to under the previous name ‘ByteKnight Technology’. With most of his active blogging work taking place on a new community based website with several colleagues in the industry the decision was made to re-brand the mostly unused ‘Problem Resolution’ blog page into a new business for members of the Hillsdale MI community to have their IT problems resolved.

Problem Resolution is proud to announce that they will begin providing services to the community once again effective July 1st 2018 to the Hillsdale Community.

Currently the only employee of Problem Resolution is Jordan Benzing the owner and operator of the business.

Owner and Operator – Jordan Benzing


Jordan Benzing has been a community member of Hillsdale his entire life. Aside from short periods of time where he lived in other areas of Michigan. Jordan is currently an employee of Ascension Information Services where he manages roughly 170,000 clients remotely via a product called System Center Configuration manager. Previously Jordan ran a local computer consulting business called ‘ByteKnight Technology’, however due to time constraints from a previous position he felt it as unfair to his customers and closed the company down. After working 100% remote for the past two years he feels its finally time that he can offer computer services both remotely, drop off, and on-site to customers in the Hillsdale Area. Hope to see you soon in our office at 225 W Carleton Rd Hillsdale MI.